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Frequently asked questions
Shipping, returns, sizing, and product care — in one place.
How long does shipping take?
Orders usually dispatch within 2–4 working days. Delivery time depends on your city and the courier. You will receive tracking details by email once the parcel is handed over.
Do you ship across India?
Yes. We ship pan-India. Remote pin codes may take a few extra days. International shipping is not available yet.
How do I track my order?
Use the Track Order page with your order number and the email used at checkout. After we hand the parcel to Ekart, that page shows the live scans. You can also open the order in My account.
What is your return policy?
Unworn items with tags can be returned within 7 days of delivery. Please read the Return & Refund page and contact us before sending the parcel back.
How should I choose a size?
Use the size notes on each product. If you are between sizes, we usually recommend the larger size for a more relaxed fit. Write to us if you need help.
Which payment methods do you accept?
Checkout is powered by Razorpay. We accept Visa, Mastercard, RuPay, American Express, UPI, and net banking. Cash on delivery is not available.
Are handicrafts unique?
Yes. Handmade pieces can vary slightly in colour, weave, or finish. That variation is part of the craft, not a fault.
How do I care for textiles and jewellery?
Follow the care note on the product. Most bedsheets and towels prefer a gentle wash. Artificial jewellery should be kept dry and stored separately to avoid scratches.
Still need help? Contact us